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Frequently Asked Questions
We've answered the most commonly asked questions regarding our services. If you cannot find the answer you are looking for, please contact our Live support.
If you have subscribed to a product of ours on a
3-days trial basis for
€9.95, we recommend
that you download your latest bank statement to identify the
transaction - all transactions managed by us are processed with
3D Secure technology.
You are free to cancel your subscription at any time. There is no mandatory membership period. If you wish to terminate your membership all you have to do is click on the My Account tab. Once your subscription has been cancelled, no further charges will be made to your card. Cancellation does not, however, affect other services and/or benefits linked to your user account for the period(s) charged.
Please note that for technical reasons you cannot cancel your subscription to a service within the first 24 hours after having registered the account. If you wish to terminate your membership before the aforementioned lock period, please contact customer service directly. If you choose to not cancel your membership before the end of your trial period, then your trial membership will turn into a basic membership automatically and your card will be charged at the standard subscription price of:
| Membership price: | Renewal duration: |
|---|---|
| €58.00 | Every 14 days |
| €29.00 | Every 7 days |
| €14.50 | Every 3 days |
The trial subscription price is non-refundable and we do not
make refunds for incomplete monthly subscriptions. We may,
however, at any time and for any reason decide to grant a
refund, discount or exclusive benefit to a subscriber. The
amount and terms linked to the refund in question, and the
decision to grant such a refund, is at our sole discretion.
Your purchase is covered by a legal withdrawal clause. You may only terminate your initial purchase if your subscription has not been activated. When you accept the purchase and enter your topworkvibes.com account you have automatically activated your membership. To withdraw your order or purchase, you must log off the topworkvibes.com platform immediately after the initial purchase and avoid logging in again. Contact our customer service by E-mail to cancel your order. We will do our best to cancel your subscription and give you a refund.
Your purchase is covered by a legal withdrawal clause. You may only terminate your initial purchase if your subscription has not been activated. When you accept the purchase and enter your topworkvibes.com account you have automatically activated your membership. To withdraw your order or purchase, you must log off the topworkvibes.com platform immediately after the initial purchase and avoid logging in again. Contact our customer service by E-mail to cancel your order. We will do our best to cancel your subscription and give you a refund.
If you wish to access our service, you must first pay the
amount of €9.95 for
a 3 trial period. The trial period
amount is non-refundable from the moment you start using the
service. You may still apply for a refund if the service hasn't
been activated.
Our service includes a 3 subscription trial version of €9.95 with a fixed trial period. After the duration of the trial period is over, your subscription is automatically extended into a basic subscription plan according to our Terms of services, to which you have agreed. By terminating your subscription before the trial ends, you will avoid this from happening. In order to cancel your account, please contact us immediately.
Our customer service is
open 24/7 all year round and can be accessed
through E-mail, chat and phone. We suggest that your first point
of contact is via E-mail. In case you are trying to contact us
through the chat service and have connectivity issues, please
send us an E-mail and a customer support representative will
contact you as soon as possible.
After you have terminated your subscription no further
charges will be made to your card. Any information stored about
you is deactivated according to our service's GDPR policy. If
you wish to get a refund, you must NOT have activated or used
the service. All personal data can be erased upon
request.
An introductory E-mail with all your login information has
been sent to the E-mail address used when you opened the
account. We recommend you check your spam and trash folder. If
you still have trouble finding it, please contact our customer
support.
